About Us > Customer Services

Easigas at your service

The Easigas Customer Service Centre is located at the Easigas Head Office, Gate number 5, Hibiscus Road, Alrode. The offices are open from 8.00 am to 16.30 Mondays to Fridays.

Each of the Customer Service Centre Administrators are trained to assist in a professional, helpful, caring manner to satisfy the needs of our customers. The administrators are on hand to help you with placing orders and will direct you to the responsible people for sales enquiries, account queries, safety issues and other related LPG problems.

Head Office Contact details:
During office hours:
011 – 389 7768 and 011 – 389 7764

After office hours (please leave a detailed message)
011 – 389 7700 and 0800 001 504

Mission Statement
Easigas strives to achieve customer service excellence to provide world-class service, adhering to Shell Group Business Principles and Policies, so as to maximize efficiency in all spheres of the business; thus making your life simply EASI!

Customer Service Policy Statement:
To provide long term growth and profitability of the company and its customers by providing products of quality, enhanced world-class safety and professional service standards. To enable and empower staff (internal customers) to reach their full potential in a safe, service-oriented culture.

Customer Complaint Form:
Should you, for any reason, not wish to speak to a Customer Service Administrator, but would like to formalise and record a complaint, please use the form provided.